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This is one of a series of guest articles by Marek Pawlowski, Editorial Director at PMN and founder of the MEX conference, examining the key mobile user experience issues facing the telecoms industry in 2008. These themes are highlighted in PMN’s 2008 MEX Manifesto and will be at the heart of the agenda for the 4th annual MEX conference in London on 27th - 28th May 2008.

Mobile phones were traditionally designed with the comfort of the ear in mind. The original Motorola flips, the Nokia ‘banana phone’ and the numerous chunky ‘bricks’ of the 1990s were all built primarily around the need for a device which could be held to the face for extended periods of time. If we look at how the market has evolved today, the design requirements are very different because phones are as much about visual activites like texting, email, photos and web pages as they are about the traditional function of voice.

Consider the ratio of screen size verus the overall ‘face’ area of the device. Over time, displays have come to dominate the main interaction surface of the mobile phone. If you could track this ratio over the lifetime of the mobile industry, it would show a steadily increasing trend, starting with the single line ‘dot matrix’ displays of the 1980s and rising through to the massive screens of the iPhone, Prada phone, Viewty and HTC Touch.

The iPhone and its touchscreen have ushered in a boom for the UI design industry. Faced with Apple as a new competitor, rival handset manufacturers are recruiting UI experts as never before. Spurred in to action by the fear of being left behind, management teams throughout the device business are now mandating a selection of touchscreen products in their portfolio. iPhone sales volumes may still be less than a single digit percentage of the market, but there is no doubting the device has established a new design benchmark.

This sudden willingness to embrace the touchscreen is providing UI designers with more scope than ever before to create flexible interaction layers which adapt to provide the best interface method for individual applications.

What we are seeing is the digitisation of the man machine interaction (MMI) layer and the consequences will be profound.

The iPhone was the first device brave enough to implement the MMI entirely in software. In doing so, Apple prompted the industry to consider what could be achieved once it was freed from having to interact with every application through the same three or four hardware buttons.

The manufacturers with an established and consistent DNA for hardware-based MMI are now pondering how they can maintain the value of their existing investment in MMI consistency and still introduce new innovations with the same ‘wow’ factor as the Apple UI. It’s a very tough question and one that is currently keeping a huge number of UI designers and consultants in well paid work!

However, while UI teams around the world are getting to grips with this major strategic issue, I would like to sound two notes of warning.

Firstly, a funky new UI is never the answer to all your user experience problems - there’s no silver bullet. Any new UI or MMI innovations must be part of an overall commitment to user experience. This is the most fundamental principle of everything we do with our MEX research and consultancy work - it is also the main theme of our 2008 MEX conference and the MEX Design Competition.

User experience is not a set of technologies or a layer within the product design process: it is about having a customer-centred approach at the heart of everything you do, from marketing strategy to after-sales support.

You need only spend a couple of hours with the a device like the HTC Touch to recognise that, however attractive the top layer of the UI, the overall user experience will be fatally flawed if you don’t invest in the deep level of integration required to make a new interaction methodology really work.

Secondly, the priorities of interaction design are about to change again. Handsets will no longer just be for the hand (this is one of 10 key Manifesto statements for the 2008 MEX conference).

The mobile phone started as a device for the ear and has since become a device that is also for the eye. In both of these scenarios, the consistent factor is that the phone remains cradled in the palm of the hand - in 30 years of mobile handset design, this has been one of the few constants.

Finally, that is starting to change. Driven by applications like mapping, music, video and tele-conferencing, the handset is increasingly migrating from our palms and finding a new place in the environment around us.

We are starting to see phones attached to the car dashboard or pumping out music from the bookshelf of a teenager’s bedroom. They are being propped up on tables so kids can watch videos on holiday and plugged in to TVs to drive photo slideshows.

Over time, the average interaction distance between the users and their phones will increase significantly from the few centimetres we see today. Interaction designers can no longer take it for granted that the user will be holding the device in the their hand, with their face close to the screen.

This has big implications for the design of software, the choice of input method, the use of haptics and the role of accessories to extend the experience.

As an example, I have my Nokia N95 mounted on the dashboard of the car. It can provide GPS-enabled mapping, speakerphone and even play my music tracks through the car audio system. However, many of these features are simply too difficult to use unless I’m actually holding the device in my hand.

The keys are too small to press accurately while driving, so searching for an address in the mapping application is impossible unless you are parked. Similarly, I am unable to find the song I want in my music library or build a new playlist. The font size on-screen is also difficult to read at that distance. At night, when the dashboard of the car dims to make it easier to see the road, the handset continues to blaze at full brightness.

This is not meant to be a criticism of the N95 in particular, but rather an illustration of how the new capabilities of mobile phones are enabling out-of-hand applications while the user interaction model is still centred on in-hand scenarios.

There are all sorts of technologies emerging which could improve this experience. Voice recognition is getting better all the time (e.g. Nuance’s ’speak-to-search’ application). Nokia is implementing touchscreen support in Series 60, allowing for more flexible, adaptive UI design. Start-ups like Zeemote have even developed Bluetooth remote controls, allowing you to interact with your mobile phone at a distance (its initial focus is on handheld gaming).

Microvision, with a long-history in new display technologies, is one of several companies which has created a ‘pico’ projector using laser technology to beam videos and photos on to remote surfaces. Along with others, Microvision has also developed wearable glasses which display the screen as a tiny image in front of the eye which, because of its proximity, appears equivalent to a large home cinema screen.

For music, more and more handset manufacturers and third parties are offering speaker systems which turn mobile phones into compelling audio systems. One of the most attractive I’ve seen is the Bowers and Wilkins iPhone speaker dock designed by Native (Thomas Kleist, Director of UI Design at Native, is one of our speakers at the 2008 MEX Conference on 27th - 28th May in London). It transforms the iPhone from a personal media player into a room-filling audio experience that puts the mobile phone at the heart of the environment.

The industry faces a real and complex challenge over the next few years. On the one hand, device manufacturers must grapple with the immediate competitive implications of the iPhone and the growth in touchscreen devices. On the other, companies throughout the industry are seeking to expand the role of the phone into every area of our daily lives, including many scenarios where the handset will actually no longer be held in our hands.

We’ll be tackling these issues from several angles at MEX, the 4th annual PMN Mobile User Experience conference, in London on 27th - 28th May 2008. ‘Handsets are no longer just for the hand‘ is one of the 10 key statements on our MEX Manifesto and will be addressed by Steve Chambers, President of Mobile and Consumer Services at Nuance. He will give a presentation to provoke and inspire a series of breakout discussions, where 100 leading thinkers from across the mobile business will work together to explore a number of questions relating to this topic.

Thomas Kleist, Director of UI Design at Native, will speak on ‘Content itself is the new interface‘. Also addressing this topic will be Ocean Observations, before we open the session to a conference-wide debate.

Join the debate on our blog before the MEX conference opens

Can we further refine the standard twelve key monobloc design to give us greater flexibility to support these functions? How much flexibility do we have in software platforms to support these different usage methods? At what stage in the design process do we focus on particular user requirements and build them in to the hardware specification? Post your comments using the link below…

http://www.mobileuserexperience.com/ 

The LIFT Conference is a 3-day gathering in Swiss Geneva with a clear focus on the impact of technology on society (and vice versa), and much like last year, the 700-headed audience witnessed an impressive set of speakers on this third editon of LIFT, all with the ambition of leaving an inspired impression on everyone present.

Internet & Society

The first day of the actual conference - after the Workshops and Venture Night the day before - was kicked off by Bruce Sterling, cyberpunk and science fiction author, who tried to convince everyone within 30 minutes that the most spectacular event of 2008 had already happened: the marriage of French President Nicolas Sarkozy with singer / model Carla Bruni.

Pierre Bellanger, founding CEO of the popular French social media platform Skyrock, shared his vision on trends in social networking, followed by academic Jonathan Cabiria, who explained how virtual worlds like Second Life can help marginalized people to regain self-esteem and hope.

Design & User Experience

Anthropologists Younghee Jung and Genevieve Bell, respectively from Nokia and Intel, explained how the internet can influence mocking up desin & user experience concepts for the future. Jung talked about Nokia Open Studio, a product launch event that incorporates stimulating people from developing countries to contribute their ideas and vision on the mobile phone for the next generation. Bell, from chip maker Intel, gave a compelling speech about secrets and lies on the internet. A must-see:

Entrepreneur stories

After lunch, the audience listened to some inspiring stories from the following entrepreneurs:

Rafi Haladjian - the French internet pioneer who wants to change the world with a connected rabbit, the Nabaztag, one of the creations from his last company Violet.

Eric Favre - the Swiss visionary who brought espresso to the masses as inventor of Nespresso and its patented coffee caps, gave a very inspirational talk about innovation and ‘intrapreneurship’.

Jasmina Tesanovic - the Serbian political activist, feminist, author, translator and film producer shared her visions on blogging in times of war.

The Far East

EPFL-researcher Marc Laperrouza guided us into Asia with an expose on the recent trends in the Asian telecommunication landscape, followed by academic Heewon Kim delivering more insight into every day life in the Far East thanks to her research on the use of social software in South-Korea.

Gen Kanai, top executive with Mozilla Japan, discussed open source in Asia, and why the general perception of Asians not contributing much to the open source community is false. Here’s the video of Kanai’s keynote:

Technology for the good and the bad of our climate

After the coffee break, there was one more special session about global warming and the innovative technologies countering the phenomenon. Tom Taylor from the British agency Headshift explained how social networks and ‘peer pressure’ can raise the general awareness about global warming as well as actual deeds for the benefit of our environment. One example he gave was DoTheGreenThing.com.

The online community focused on raising awareness on efficient usage of energy resources WattWatt was introduced by its makers, followed by Nobel prize winner Andy Reisinger, who gave a fascinating expose about the worldwide social challenges global warming entails.

Last but not least, watch this video from Guy Pignolet (Sunsat Energy Council), who invented in innovative way of amassing more solar energy from outer space and beam it back to earth for our benefit:

More videos are available at Nouvo.ch, pictures here.

Robin Wauters for mTrends.

The Mobile Jam Session event - focused on developers - I’m organizing with Caroline Lewko of the Wireless Industry Partnership (WIP) during the Mobile World Congress, is taking its’ final shape. Hosted by MyStrands in their new MyStrands offices, the event takes place on Tuesday, February 12, 2008. It is a day to inspire new ideas and innovate solutions to existing challenges.

The event is free of charge for all participants, coffee breaks, lunch and networking cocktail included. Check the attendants list, we’re quite surprised and happy with the enthusiastic reactions and feedback we got so far!

Attendants include developers from companies like Admob, Accenture, Access, Bango, Vodafone Betavine, Bebo, Kyte.tv, Dell Mobile, Facebook , Future Platforms, GetJar, Google Inc., Idean, Intrinsyc, Kimia, LemonQuest, mBricks, Mippin, Mobile Complete, Mobile Distillery, MyStrands, Nokia, OpenID, Peperoni, PixSense Inc, Qualcomm, Reuters, scanR , Seesmic, Six Apart, Shozu , Skyhook Wireless, Sun Microsystems, Telecom Italia, Telefonica I+D, Truphone, Trutap, UIQ Technology, Vertu, Vodafone, W3C, Wavefront, WURFL and Yahoo! to name the most prominent. It’s a great combination of big and small companies; carriers/operators, device manufacturers, content aggregators, platform and developer programs reps and some great start-up companies with a lot of experience in mobile and web convergence.

You can still sign up here if you’d like to attend the morning and/or afternoon sessions or want to join us for our closing networking cocktail.

Check out the Speakers and Topics designed on feedback we received by participants:

• OPENING PANEL
• IMPROV SESSIONS
• CLOSING ENCORE PANEL

Check out the Topics and Speakers:

1. Open ID
2. Mobile Web Development Frameworks – Widgets/Ajax etc
3. Mobile OS / Platforms
4. Usability / UI / Localization / Mobile Interfaces
5. Mobile media / Web Convergence
6. Open Source in Handsets

10:30am – 12:00 noon
Pre-Session for Developers Only

Come early to grab some talk time, croissant and coffee with your peers about what you are developing and your important issues. These will then be brought forward for the rest of the day.

12:00 Noon – 1:00pm
Registration, Lunch, Networking

OPENING PANEL – 1:00 pm – 2:00 pm
We have a complete line-up of players to open up our Mobile Jam session. A great combination of big and small companies; a carrier, a device manufacturer, an aggregator, a platform, reps from developer programs and two great small companies with BIG experience. What a great way to get started – don’t miss this one!

The Players:

• Daniel Appelquist, Senior Technology Strategist at Vodafone Group
• Carl Uminski, CTO, Trutap and formerly of Yahoo!
• Souheil Gallouzi, CTO, Intrinsyc and formerly of Qualcomm
• Terrence Barr, Technical Evangelist, SUN Microsystems
• Tom Libretto, VP of Forum Nokia
• Ray Anderson, CEO, Bango

IMPROV SESSIONS 2:30pm – 4:30 pm

The Six (6) Improv discussions are designed for more one-on-one discussions and a deeper dive on topics. Also a better way for you to meet the speakers and your fellow participants.

Note: As this is about improv and flexilbity, so the speaker list still has room for some last minute additions!

1. OpenID
Discussion Leaders:

TBC

2. Mobile Web Development Frameworks – Widgets/Ajax
Discussion Leaders:

• Representative from Forum Nokia
• Dominique Hazael-Massieux, W3C

3. Mobile OS / Platforms
Discussion Leaders:

• Vincent Berge, Co-Founder & General Manager, Mobile Distillery
• Rich Killmer, Sr. Sales Director, Mobile Complete
• Oscar Gutierrez, Vodafone Betavine
• Terrence Barr, Technical Evangelist, SUN Microsystems

About this topic:
From Mobile Java to other platforms like Symbian, BREW, FlashLite, Android, PalmOS, Access Garnet and Windows Mobile.

4. Usability / UI / Localization / Mobile Interfaces
Discussion Leaders:

• Mikko-Pekka Hanski, Idean
• David Mery, Editor - Developer Program, UIQ Technology
• Morten Hjerde, Senior Interaction Designer at mBricks

5. Mobile Media / Web Convergence
Discussion Leaders:

• Carmen Sales - Product Development Coordinator, Kimia
• Jakub Danilewicz - Alembik project architect

About this topic:
Return of Prometheus: bringing the web to mobile devices. Giving the power of free media transcoding and web rendering to the mortals.

6. Open Source in Handsets
Discussion Leaders:

• Bill Lee, Developer Relations, ACCESS
• Luca Pasani, Admob and founder of WURFL

CLOSING PANEL: MOBILE JAM SESSION - ENCORE 4:45pm – 5:30pm
We’ll start off with some closing remarks from our panelists and then add in other players from the audience to ‘jam’ with them.

The Players:

• Fabio Ricciato, Mobile Handset Evolution, Telecom Italia, Mobile (TIM) Access and Terminals in Technology Division
• Bill Lee, Developer Relations, ACCESS
• Karel De Beule - co-Founder, Kimia
• Open seats to rotate audience members.

Jam - gather and play without extensive preparation or predefined arrangements.

5:30pm – 7:30pm
Reception
Let’s end the day raising a toast – Salut! Other player’s will join us.

Rudy and Caroline will choose their favorite Jazz picks for a perfect cocktail mood.

Tuesday, February 12, 2008 at Torre Mapfre in Barcelona.

Infused with the spirit of the early days of Jazz, the Mobile Jam Session is a day to inspire new ideas and innovate solutions to existing challenges. The purpose is focused, but the agenda is improvised along the way.

Caroline Lewko of the Wireless Industry Partnership (WIP) and myself are ‘jazzed’ about working together to bring you the first of - hopefully - many Mobile Jam Sessions. The idea emerged to open up the mobile ecosystem and connect experienced and talented developers, with industry experts and decision makers.

Most importantly we want this event to be driven by developers – what they want to hear, who they want to talk to, what they want to say… Any mobile developer can propose a hot topic he would like to to discuss with other mobile value chain players in a workshop and productive environment, simply add your name and topic to invitation list. Be prepared to be an active participant in the sessions.

The event is free of charge for all participants, coffee breaks, lunch and networking cocktail included. We’re looking for passionate, exciting and talented developers. We have confirmed participations from Telefonica, Vodafone Group, Telecom Italia, Nokia, Sun Microsystems, Yahoo!, Mystrands, Mobile Distillery, Trutap, Kimia, …

The event is hosted in the new MyStrands Barcelona offices in the Torre Mapfre at the Villa Olympica. MyStrands generously offers us the superb 350 square meter space on the 20th Floor of the building with a breathtaking view on all Barcelona, the city, the Olympic port and its beaches.

New tunes often come from unlikely associations, so… Jam on!

Here’s some thoughts and a short wrapup of the Mobile 2.0 event I helped to organize in San Francisco. It was the second time this event took place, organised last year by Mike, Daniel, Gregory and Peter. For this years’ event, they asked me to join the team and I’m really glad I took the decision to participate, I truly believe this is only the start of more interestig things to come produced by this quintet

The event was really great! Being part of the organizers committee and having a good view of events happening around the globe, this is a really exceptional event, connecting the transitioning and convergent worlds of web and mobile; exceptional because some of the best heads in mobile are spending a day together discussing and exploring the opportunities and threats of what we call the next generation mobile services. Unique since it brings together both a local (Silicon Valley) and a European crowd, something essential in todays’ global economy. Innovation is happening everywhere, the world is flat.

Understanding the potential of the mobile device as a connector of objects and people in the near future is a must and I think this event is the best I have seen in this area, covering essential topics such as Social Media, User Experience, Usability and Design, Disruption, Emerging Technologies, New Business Models brought by thought leaders from all aspects of the mobile ecosystem, including investors, mobile carriers, device manufacturers, and mobile application developers and web technologists.

I was not alone with my thoughts since Tomi T. Ahonen send us this text note during the event: “Wow, this room really holds probably more of the true influencers of the actual future of mobile than any other event I have ever attended. Impressive!”

And what about these notes from Oliver Starr, who was live blogging for Blognation during the conference:

There’s one last disruption I’d like to mention and it might be the most sublime disruption of them all. The power that will be realized by the 250 plus individuals that took that time and invested the money to spend a day deep in discussion about the next generation of mobile. The cumulative increase in knowledge realized by the attendees at this event will spread out into the world in waves. Perhaps some will be small ripples, a few rolling whitecaps, but combined, we are looking at a tidal wave of new knowledge, shared ideas, and new alliances that have the power to change the world we live in profound ways.

Knowledge is not power. Knowledge wielded effectively is power. As I look around the room as we reach the waning moments of the 2007 Mobile 2.0 Conference, I can’t help but wonder if the people in this room realize the incredible, explosive potential that each of them now has should they apply in any measure the intelligence they’ve gained in the ten hours spent here today.

I specifically like the size of the event, crowded with some 250 attendees, speakers and press yet small enough to have a chat and connect with nearly everybody present.

Here’s a set of resources from the event I could find of as of now. You can track the ongoing discussions using Google Blog Search tagged “Mobile 2.0“.
Richard MacManus has been LIVE blogging the event (incredible how fast he writes!):

• Mobile 2.0 - The 7th Mass Media & Business Opportunities
• Mobile 2.0 Launch Pad Part 1
• Mobile 2.0 Launch Pad Part 2
• Taptu Launches New Type of Mobile Search

Oliver Starr’s live posts here on blognation.

Mike Rowehl’s Mobile 2.0 wrapup.

Dennis from WAP Review has an amazing writeup covering absolutely everything top to bottom.

Russ McGuire’s review on Mobile 2.0: Mobile Internet vs. Mobility

Barbara Ballard posted about how many in the audience were using laptops.

Tony Fish pointed out the Mobile Web 2.0 list of resources setup in netvibes.

Enrique C. Ortiz quick review.

Kelly Goto has a detailed post from the fireside chat.

Carlos Domingo posted his draft panel notes here.

Atakan Cetinsoy from MyStrands blogged his impressions here.

Marc Davis Flickr pictures ZoneTagged Mobile 2.0

On top of the reviews, some interesting discussions are heating up, starting with Rob Tiffany’s complaints why Windows Mobile was not used or not even mentioned during the event… Read Enrique C. Ortiz on spot reply to that question.

You can view my introduction to Mobile 2.0 on Slideshare; check also the Google’s move into mobile slide exchange project we just launched, together with Raimo van der Klein.

I created a Flickr group here, open to anyone. Anyone who has pictures of the event and a Flickr account, please subscribe to the group and forward them to the group from within your Flickr account.
I wanted to thank again our sponsors of the event: Nokia, Shozu, Vodafone Betavine, Taptu, Jamba, Mippin, Webwag, Rulespace and Swisscomm for the excellent wi-fi connections. Without them making this happen would not have been possible. Hope to see you all next year again!

I’ll be back with an update on conversations and posts around the event next Monday in the Carnival of the Mobilists # 96 which I’m hosting again here at mTrends.

I’m off to San Francisco for a week to attend the 2nd Mobile 2.0 conference, a one-day event on October 15th focusing on the Mobile Web and Disruptive Mobile Innovation, presented by Mobile Monday and The Open Group.

As part of the organizing committee, it has been really interesting putting the program together, check the speaker list for details. I’m really looking forward to the event and to meet many great people working in this area of innovation.

Below the agenda of the event, I’ll be around during the week for the Web 2.0 Summit too, anyone who would like to catch up with me, drop me a line.

The Mobile Launch Pad demo companies:

Part 1:

• Heysan - http://heysan.com/
• Taptu - http://taptu.com
• Mippin - http://mippin.com
• Mobile Research - http://www.mobileresearch.com/

Part 2:

• Webwag - http://www.webwag.com/
• RuleSpace - http://www.rulespace.com/
• KyteTV - http://www.kyte.tv/
• ExMachina - http://exmachina.nl/

Gregory just pinged me that the Mobile 2.0 Event, scheduled for October 15 in San Francisco is nearly sold.out - only a few seats left. Don’t be left out and register now. Full program details and speakers list on the event website. There are still sponsor opportunities open. If you’re interested, you can contact me directly.

On October 15th, in San Francisco, Mobile Monday’s Barcelona, London, and Silicon Valley together with the Open Group and SomeBazaar will present the 2nd Mobile 2.0 conference. This will be a one-day event, held at the Grand Hyatt in Union Square, covering the latest in mobile innovation and disruption.

Next to Tomi Ahonen’s keynote on Social Networking and Communities, there are four panels with topics on User Experience, Usability, and Design, Disruptive or New Business Models, Emerging Technologies and a look on Mobile 2.0 from the VC Perspective. Two series of great new Mobile 2.0 startups will be presented in the Mobile Launch Pad.

The conference is bringing together some real mobile industry thought leaders from around the world, such as:

• Tomi Ahonen, 3G Author & Mobile Blogger
• Brian Fling, Blue Flavor
• Kelly Goto, gotomedia
• Risto Lahdesmaki, Idean Enterprises
• Carlos Domingo, Telefonica
• Christian Lindholm
• Tony Fish, AMF Ventures
• Ozzie Diaz, HP
• Jean Marc Frangos, BT Group
• Patrick McVeigh, Warburg Pincus & SoonR
• Stephan Noll, T-Venture
• Voytek Siewierski, Mitsui & Co, Venture Partners
• Olaf Groth, Qualcomm
• Rich Wong, Accel Partners
• Russell Beattie, Mowser
• Marc Davis, Yahoo!
• Ron Mandel, Adobe
• C. Enrique Ortiz, eZee inc.
• Kaj “HeGe” Haggman, Nokia
• James Pearce, dotMobi
• Peter Stark, Sony Ericsson
• Daniel Graf, Kyte.TV

Daniel, Gregory, Mike and Peter asked me after the Global Peer Awards to join the organizing committee, something I didn’t had to think twice on. I like the spirit of the team and the global reach of this event. There has been a lot of reflexion and discussion on what to cover and who to invite, to me it’s a rather unusual but original event that tries to capture what’s going on in mobile and focuses on the Mobile Web and Disruptive Mobile Innovation… I can’t wait until October 15

Check out the agenda on full details of speakers, timings, topics, etc. Last years’ (first ever!) Mobile 2.0 conference was sold out in 1 week, so don’t wait too long to register, seats are limited. Registrations are now open at the Mobile 2.0 Conference website. Early Bird Special $145 if you registered before October 1, 2007. Regular Price $185.

Stay tuned for more news on the conference here at mTrends!

“Understanding Consumers and delivering exceptional customer service is just as important a part of the mobile experience as the latest technology and the size of the marketing budget, it can be a key differentiator for a business”… was a perfect kick-off quote in the presentation of Cliff Crosbie (see image left) at the MEX: the Mobile User Experience conference some weeks ago in London.

The report and all presentations of this unique and excellent conference are now available here (buy on-line for GBP 795). The report harnesses the combined knowledge of some 100 leading mobile executives who attended the MEX conference in May 2007. Delegates participated in a series of keynote presentations, panel discussions and breakout groups to define a response to the MEX manifesto. From this rich pool of creativity and exclusive research notes, Marek Pawlowski and his team have produced a detailed analysis of the industry’s approach to mobile user experience, a must have for anyone working in the mobile industry or for any internet, content or media company who has plans going mobile in the near future - if you haven’t, start asking yourself some questions

The report includes detailed info on each of the 10 topics covered:

• MEX Maps: graphical brainstorm of the conference’s response to the manifesto.
• Speaker’s response: written summary of the keynote presentation.
• Presentation slides: copy of the keynote slides.
• Discussion summary: written summary of the panel discussions and responses from the breakout groups.
• Research notes: thought-provoking articles and detailed research from PMN’s analysts.
• Stat Spot: selection of metrics relating to the manifesto topic.

For me personally, the conference was a really good experience, not only because of the zen environment the conference was held at (Wallaspace) but above all Marek and his team have done a great job in preparing this conference with a unique feel for detail and attention to create a good athmosphere, ideal to foster collaboration amongst the delegates - an exceptional mix of mobile telecoms industry people, design and other industry experts, startups, etc. A lot of interesting people with different ideas to share and open-minded to think about the challenges this industry is facing: to cope with a rapid and huge shift from ‘voice & text’ devices (mobile 1.0) to truly multimedia devices, soon always connected to the internet (mobile 2.0), to shift from walled gardens business models to open connectivity and services acces.

I’m not going to write down all my notes here from the conference, I enjoyed the interesting and thought provoking presentations from Cliff Crosbie (Nokia), Christian Lindholm, Antti Öhrling, Co-founder of Blyk, Mark Rolston (Frog Design) and the insiders view from Paul Nerger (Argogroup) and Al Russell (Vodafone).

The size of the conference also left enough room to meet and discuss with the other delegates, I met a lot of great new people! The idea of bringing all delegates together in smaller groups to discuss the manifesto and presented topics was a good idea too, this brought extra dynamics and conversations to the overall conference, an idea to continue exploring further in the future.

The 10 MEX Manifesto topics covered and the keynote speaker who inspired the discussions and research:

Download a sample of the MEX 2007 Report

This extract from the MEX 2007 report covers 1 of the 10 issues discussed in the full version: “Understanding the extent of the user experience, from retail environment to customer service.”

For more details and purchase, please contact Marek Pawlowski (marekpawlowski@pmn.co.uk or +44 7767 622957)
Here you can view my Flickr Set of the conference.