Outsourcing IT Support: Pros and Cons

There are many businesses out there that require IT support services. IT support services can consist of anything from data recovery to security to network upgrades to file management. Outsourcing IT has become increasingly popular for many reasons. For one, it saves money in terms of operating costs as well as creating a more uniformed approach to IT support.

As you browse the Internet you will likely find yourself bombarded with all sorts of ads and websites offering information on IT support. These sites often boast huge prices and the promise of the best deals in town. So how do you know which are the best places to get IT help? You need to follow a few tips to find the best places for IT support from a managed service provider.

If you’re looking for IT help you should definitely consider a managed support provider that offers managed services via the internet. The internet is quickly becoming a standard in the way that businesses of all sizes to communicate with one another. When you use the web to connect to your IT management services you will be exposed to the lowest cost, most efficient services around. Many computerworld editors often give recommendations to top IT service providers based on their reputation and recommendations from other editors. Computerworld’s editors have a lot of IT professionals who are willing to share their experiences online and help you get the most out of your IT management services.

IT Support Helps You Save Time and Money

One of the best ways to ensure that you use the internet to save you time and money on IT support is to make sure your managed service provider has their own in-house tech team. A large number of companies have their in-house IT techs, but they are often overworked and underpaid. For this reason, many companies either outsource their managed support work or downsize to a remote office. This is often preferable because the remote worker can provide much better customer service and the technician can perform more tasks, which can save you time as well.

Many computerworld editors recommend the two latest managed service providers: Clientside and Aweber. Clientside has been around for a long time, but Aweber was recently bought by a larger enterprise. Clientside offers excellent rates, but some clients are upset with the pricing model. Clients can pay a flat rate for unlimited calls, or they can pay by the minute or by the amount of work they need done. Clientside has an intuitive website that makes it easy to understand their pricing model.

Another major IT managed service provider is Power Consulting. Power Consulting uses several different models, including on demand cloud computing, pay per click advertising and traditional models of managed service provider billing. They believe in bringing down the cost of IT support as much as possible and they use several cloud computing models, including the public cloud, private clouds and hybrid clouds. All their models are priced competitively and they offer many services that may appeal to different types of businesses.

Cloud-Based Managed Support Services

A last-mentioned IT support provider is NetIQ. They offer several management services for small business and home users. Their pricing model is based on the number of users and the type of IT support they need, such as virtual private servers, on demand provisioning, managed backup, network security, and application security. Some of the services they offer include disaster recovery, application security management, network optimization, content security management, web site design and development, and virtual server management.

There are several other cloud-based managed support services for businesses, but the ones described above are the most common. IT support services are critical to maintaining the businesses of today and tomorrow. These services ensure that businesses can continue running smoothly day in and day out without any interruption and downtime. This will allow businesses to expand, offer new products, increase in employee numbers, work more productively, and reduce costs while improving quality.